Barrows & Forrester Property Group is a firm of estate agents within the UK and a member of The Property Redress Scheme & Tenancy Deposit Scheme. Barrows & Forrester Property Group Ltd registered number is 09475069 and registered office is 27 Lincoln Croft, Shenstone, Lichfield, Staffordshire WS14 0ND – Trading Address 19 Kenyon Forge, Kenyon Street, Birmingham, West Midlands, B18 6DH.
Barrows and Forrester Property Group is a data controller under data protection legislation and all contact details are shown at the end of this policy.
We obtain personal information about you that you provide to us through our website, emails, phone conversations, social media, documents you provide to us or when you visit one of our branches, for example when you:
We also obtain personal information relating to you using automated technical means when you visit our website.
The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us. To conform with our statutory obligations, we may also be required to hold copies of your passport, a valid photographic ID, national insurance numbers and proof of address.
The information we collect through our website using automated technical means includes: The Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.
Barrows and Forrester Property Group Ltd acting as a data controller, will retain your Name, Address, Telephone Numbers, Email addresses, ID documents (for example a copy of your passport) and notes relating to your dealings with the company for a minimum period of 6 years following legal completion and for a maximum period of 7 years following legal completion if you either bought or sold a property through us. We are required to hold your data to meet our statutory obligations under the Estate Agents Act 1979. We will retain your Name, Address, Telephone Numbers, Email addresses, ID documents and notes relating to your dealings with the company for a period of 1 year from the date you provided your details, or from your last contact with us, if you do not proceed to legal completion of a property marketed by the company.
We may use the information that you directly provide to us in the following ways:
We may use the information that we automatically collect using technical means through our website to:
We will never sell or rent your information to third parties.
We may pass your information to third party service providers, including but not limited to:
We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.
In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
You have the right:
To exercise any of these rights, email us at [email protected] or write to us at Barrows & Forrester Property Group,19 Kenyon Forge, Kenyon Street, Birmingham, West Midlands, B18 6DH. In addition, you can exercise your right to object to direct marketing at any time by clicking an 'unsubscribe' link at the bottom of one of our emails.
If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner's Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.
We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Cookies allow us to provide important site functionality so you don't have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy.
Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services. We would not typically transfer your data outside of the EEA without your specific request to do so.
We keep this Policy under regular review. This Policy was last updated on 18th May 2018.
You can obtain further information about data protection laws by visiting the Information Commissioner's Office website at www.ico.org.uk.
Post: Data Protection Officer, 19 Kenyon Forge, Kenyon Street, Birmingham, West Midlands, B18 6DH
Email: [email protected]
Telephone: 0333 3001 888